Support
MateClip Support
Need help with PGNs, rendering, exports, billing, or deletion requests? Start here.
Last updated: May 20, 2026
Contact Support
Email support@mateclip.app with a short description of the issue, your app version, device model, and any render job details you can safely share.
Download
Download MateClip on iPhone and turn a chess PGN into a shareable vertical clip.
PGN Help
PGN is the portable game notation used by chess apps and websites. Complete PGN paste gives MateClip the cleanest game record for rendering.
- Use a complete standard chess game, not a partial puzzle line.
- Copy the PGN after the game from Chess.com, Lichess, or another chess app.
- If validation fails, remove unsupported variant metadata and try again.
- For very long games, choose a shorter clip duration for the strongest pacing.
Rendering and Export Issues
- If a render is stuck, leave the app open briefly and then check the clip list again.
- If a render fails because of a system issue, eligible credits should be refunded in the app ledger.
- If export or sharing fails, confirm the app has storage/photos/share permissions where needed.
- If a video looks wrong, include the PGN and selected vibe when contacting support.
Billing, Credits, and Subscriptions
MateClip paid features use Apple In-App Purchase and RevenueCat entitlement management. Users can manage or cancel App Store subscriptions from their Apple account settings.
- Free exports may include a MateClip watermark.
- Pro features may include no watermark, HD exports, AI voice, and more credits.
- Purchased credits are digital app features and are not cash or stored value.
- Refund requests for App Store purchases are generally handled by Apple.
Account or Data Deletion
To request deletion, email support@mateclip.app from the address associated with your account when possible. Include Delete my MateClip data in the subject line.